
Frequently asked questions.
Business Growth & Strategy
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I work with tourism operators (attractions, wildlife parks, tours, accommodation providers, councils, and destinations) as well as small businesses outside the tourism sector. If you need help with business development, systems, trade, or growth, I can help.
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No! While tourism is my speciality, I regularly work with service-based and regional businesses from other industries. If you are running a small business and need help with systems, planning, marketing or strategy, I would love to support you.
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Your business is ready for international market expansion when you have stable domestic operations, scalable systems in place, financial capacity for market development, and commitment to cultural adaptation. Having worked across 8+ international markets, I can assess your readiness and create a phased expansion strategy.
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Business consulting typically involves analysis and recommendations. Business development is hands-on implementation of growth strategies. At EDL Consulting, I provide both—I do not just tell you what to do, I work alongside you to implement solutions.
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While my foundation is in tourism and hospitality, my strategic approach works across professional services, creative industries, attractions and entertainment, retail, and any business ready to scale systematically.
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Yes. I offer tailored mentoring for operators, small business owners, and teams. Whether it is a one-off strategy session or ongoing support, I help you set goals, stay focused, and take meaningful action.
Tourism & Hospitality Specific
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It is a comprehensive review of your tourism product to ensure it meets the expectations of domestic and international trade partners. I look at your pricing, rates, experience structure, bookability, and more—then help you improve or prepare what is needed to succeed with trade buyers.
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Yes. With strong relationships across the travel trade (including Tourism Australia, Destination NSW, and international agents), I help tourism operators understand and access the right distribution channels for their product.
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Absolutely. I work with many operators and small businesses who are not yet in trade. We can focus on systems, pricing, experience design, or business development—wherever you are at in your growth.
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To be listed with ITOs, your tourism product needs to be trade-ready. That includes having net rates, clear booking processes, professional imagery, and a product that suits international markets. I help businesses prepare the right collateral, understand buyer expectations, and connect with trade partners across Australia and overseas.
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Preparing for a trade show involves more than showing up with flyers. You need a pitch, rate sheets, booking pathways, sales kits, and follow-up strategies. I offer tailored pre-show training and mentoring to help businesses feel confident and prepared before meeting with buyers.
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Direct bookings come through your website, social media, or over the phone. Trade bookings come via third-party distribution partners like ITOs, wholesalers, and OTAs. Trade bookings require specific pricing (net rates) and reliable processes. I help businesses set up systems to manage both efficiently.
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Yes. I have worked across the Indian, Southeast Asian, North Asian, and New Zealand markets for over 14 years. I help you tailor your product for international visitors, create relevant trade materials, and build relationships with global buyers, DMCs, and distribution networks.
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Tourism recovery requires strategic pivoting, not just returning to pre-pandemic operations. I help businesses implement flexible booking systems, develop domestic market strategies, create COVID-safe operational procedures, and position for international market re-entry.
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Award recognition requires strategic positioning, compelling storytelling, and understanding what judges evaluate. As a current Lead Judge for NSW North Coast Tourism Awards and judge for Australian Hotels Association Awards, I know exactly what wins. I guide businesses through the entire process from initial positioning to submission writing to presentation coaching.
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Small operators can compete through strategic differentiation, superior guest experience, and smart system integration. I help identify your unique value proposition, implement cost-effective technology solutions, and develop partnerships that provide economies of scale. The key is working smarter, not just harder.
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International expansion requires market research, cultural adaptation, relationship building, and systematic approach. I have built successful business relationships across 8+ international markets. My process includes market assessment, distribution strategy development, trade rate creation, relationship facilitation with overseas agents and wholesalers, and ongoing support for international sales efforts.
Systems & Technology
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There is no one-size-fits-all solution, but I specialise in helping tourism businesses choose and implement the right system for their size, structure, and guest experience. While I am a ROLLER Software partner, I work with you to find the most suitable platform for your specific needs, whether that is ROLLER or another system entirely.
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Integrated booking systems typically pay for themselves within 6-12 months through increased efficiency and additional revenue capture. ROI comes from reduced administrative time, increased upselling opportunities, better customer data, and streamlined operations.
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I evaluate technology based on your specific business model, growth plans, budget, and existing systems. With experience across multiple platforms, I understand the integration requirements and long-term implications. The goal is systems that grow with your business rather than limiting it.
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Yes, I provide comprehensive implementation support including staff training, system optimisation, and ongoing troubleshooting. My approach ensures your team is confident using new systems and maximising their capabilities.
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Booking systems handle reservations and customer interactions. Revenue management optimises pricing and inventory to maximise profitability. I help implement both, booking systems that capture demand efficiently, and revenue management strategies that optimise pricing based on demand patterns, seasonality, and market conditions.
International Business & Market Expansion
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Based on my 14+ years of international experience, Asia-Pacific markets offer strong opportunities for Australian tourism and service businesses. However, the "best" market depends on your specific offering, target demographic, and expansion capacity. I conduct thorough market analysis before recommending expansion strategies.
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Cultural navigation is crucial for international success. I have built relationships across diverse markets by understanding business protocols, communication styles, and relationship-building approaches specific to each culture. This includes everything from meeting etiquette to contract negotiation styles to long-term relationship maintenance.
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Trade missions provide structured opportunities to meet potential partners, distributors, and customers in target markets. I help prepare businesses through market research, presentation development, relationship strategy, and follow-up planning. Having participated in numerous trade missions, I know how to maximise these opportunities.
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International business relationships require consistent communication, cultural sensitivity, and mutual value creation. I help establish systems for regular communication, provide ongoing relationship management, and ensure partnerships continue delivering value for both parties. This includes everything from regular check-ins to joint marketing initiatives.
Working Together
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I am based in Port Stephens, NSW and work with clients across NSW, QLD, VIC and beyond. I offer virtual sessions, phone consultations, and in-person support where needed.
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Yes, I work with clients Australia-wide and internationally. While I am based in Port Stephens NSW, I serve clients across Australia and maintain international business relationships.
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Yes—I deliver trade-ready workshops, destination development sessions, and small business training across the east coast of Australia. I also speak at industry events and mentor through various programmes. Get in touch to discuss your event or training needs.
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Three key differences: proven track record with measurable results, hands-on implementation rather than just recommendations, and extensive industry network that becomes your competitive advantage. As a ROLLER Software partner and current tourism awards judge, I bring credibility and connections most consultants cannot match.
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Yes, I can provide references from businesses I have worked with across tourism, hospitality, and other industries. References are provided with permission and focus on outcomes and working relationships.
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Book a free discovery call or contact me via email or phone. We will talk about your goals, where you are at, and what kind of support is right for you.
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Absolutely! I believe in collaborating with quality businesses to provide the best outcomes for my clients. One organisation I regularly work with and highly recommend is AFS Group. They are a trusted Australian owned safety and training consultancy with over 35 years of experience in comprehensive safety services, risk management, and compliance training.
AFS Group has an excellent reputation for delivering tailored solutions across multiple industries and maintains partnerships with leading industry bodies. If you are looking for specialised safety training, risk assessment, or compliance management services, they would be an excellent choice. Their expertise complements the services I provide, ensuring you receive comprehensive support for all your business needs.
Regional & Local Business
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Regional businesses have unique advantages: authentic experiences, lower overheads, and community connections. I help leverage these advantages while addressing challenges like marketing reach, system capabilities, and staff retention. Often, regional businesses can offer more personalised service and authentic experiences that command premium pricing.
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I have extensive experience across the Hunter Region, including recognition as Young Achiever at Hunter Tourism Awards in 2013. I understand the regional business landscape, seasonal patterns, and collaborative opportunities between Hunter businesses. This local knowledge combined with international experience provides unique value for regional growth strategies.
Awards & Recognition
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Industry awards provide credibility, marketing opportunities, and competitive differentiation. As someone who judges awards and has guided multiple businesses to recognition, I know awards can significantly impact business growth when leveraged strategically.
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Winning requires strategic positioning, compelling storytelling, and understanding evaluation criteria. As a Judge for NSW North Coast Tourism Awards, I know exactly what judges look for and can guide you through the entire process.
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Yes, the principles of award-winning positioning apply across industries. I have helped businesses win recognition in tourism, hospitality, and business achievement categories.
Ready to Get Started?
If you have questions not covered here, or you're ready to discuss your specific business growth challenges, let's start a conversation.